Refund policy
We have a 30-day refund policy, which means you have 30 days prior to your event to request a refund, minus the 20% nonrefundable deposit.
To start a refund, you can contact us at unmatchedelegancellc@gmail.com.
If your request is accepted, we’ll send you a refund document for your signature and preferred method of payment. All credit card payments must be returned to the card used.
You can always contact us for any refund questions at unmatchedelegancellc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns.
All cancellation requests must be submitted in writing via email to unmatchedelegancellc@gmail.com.
14–29 Days Notice: 50% of the total contract balance is non-refundable.
Company Cancellation: Unmatched Elegance LLC reserves the right to cancel or delay services due to unsafe weather conditions (e.g., high winds, lightning).
Rainchecks: If a cancellation occurs due to weather, a store credit will be issued, valid for 12 months from the original event date. No cash refunds are provided for weather-related cancellations.
Unused Items: No refunds or credits are provided for equipment that was delivered but not utilized by the client.
Cleaning: Equipment must be returned in the same condition as received. A cleaning fee will be applied to items returned with excessive dirt, debris, or stains. Damages and Loss: The client is responsible for the full replacement cost of any equipment lost, stolen, or damaged beyond repair while in their possession.